FAQ and User Guide
how it works
Remote Care User Guide
our goal is to make every customer more successful by giving them the exact information they need, right when they need it.
Steps:
- Click on get a quote button to get no obligation quote.
- You will see the steps of remote care process
- Sign in with you google or facebook account and it’s very secure
- Complete the form
- Our care experts will analyse your requiremets.
- Care expert will be in touch within 24 hrs to verify the remote care package and patient’s details.
- Make the payment and we have multiple options for you.
- Care expert will connect with service providers in Sri Lanka to organise your service.
- We will inform you the progress at every major step.
- Login to Medicare lanka to access patients reports.
- Medicare Lanka will keep reports history for your future references
Login using Google/Facebook login details.
Alternatively, you can click on “sign up” link under “I don’t have Google/Fb” tab.
We recommend to use Google/Facebook authentication for your own benefit. This will give you secured seamless experience when you’re using your smart phone to access Medicare Lanka centralised software solution. For more instructions, please check our step-by-step User registration video below
You can use your google or Facebook account to login to our system. This is a secure option, and our system will be using Google/Facebook only for the authorization. For more details relating to login using 3rd party applications, please refer to documents related to 3rd party Good/facebook authentication or refer to our User Registration video below.
If you don’t have either Google or Facebook account, Click on ‘I don’t have Google/FB tab on the right hand side and register directly with our application. This process shall require you to create your own username and password.
You will be able to login to the system instantly. If you’re login using email and password option, you shall verify your email by login to your email account.
Yes, your details are secure and you can revoke your access at any point in time.
Medicare Lanka will connect your family members based on the information you have provided.
In order to change your access, please submit a support request by clicking on your role and fill the relevant form. Your Administrator shall action on your request
Click on the down arrow on top right hand corner and click on Edit profile. Then, enter your password and cancel my account button to confirm cancellation
Navigate to ‘Support’ page and scroll down to the bottom. You can see all your requests including status.
As a patient (or an authorised user), upon login to “My Account”, navigate to My Tests tab to see your report
Click on the report and select Download PDF button.